DELIVER MY PRODUCTS OR GIVE ME MY MONEY BACK ! (See photo ! Nothing is there because they have not delivered after promising many times!)
People & Planet
We have only just begun our journey at AVA SOCIETY and while we are still so new to the market, we feel it’s incredibly important to acknowledge our social responsibilities as a brand and set guidelines from the very beginning to lead our team and suppliers into operating respectfully and admirably.
Before launching, our team got together to identify what values are important to us and what drives us to come to work each morning, and as a result we have established our commitments and responsibilities as a brand which span across five key areas:
Branding
Company Culture
Product Formulation
Environment
Acknowledging Ownership Of The Land We Operate On
BRANDING
Continuing to ensure we’re always an all-inclusive brand by solely using our customers and team to model our products as a way to empower everyday people of all races, body types, genders and ages. This is an absolute non-negotiable for us.
Partnering up with an under-represented charity each month to provide not only a financial donation but also a social donation by educating our team and customer base about the endlessly inspiring work they do for their communities. In coming months, we will be encouraging our customers to suggest charities for us to support so we can be sure to be donating to different charities that mean something to our customers who come from all walks of life.
COMPANY CULTURE
Continuing to provide employment opportunities to ensure a consistently high representation of marginalised communities including People Of Colour, LGBTQI and Indigenous Australians in our team.
Providing all our team with paid additional leave on top of their standard annual leave to be able to volunteer their services and time to support under-represented communities during work hours.
PRODUCT FORMULATION
Continuing to ensure when we’re testing and trialling new product formulations that we’re constantly evaluating performance across various skin pigments and types to always maintain a diversely accessible range.
Our range is completely paraben and sulphate free. This will never change as it’s vitally important for us to ensure our product formulas are completely natural and beneficial for your body.
ENVIRONMENT
We’re currently working on implementing a recycling program where customers can return their empty AVA SOCIETY glass bottles for us to 100% recycle and provide our customers with a discount for their involvement and contribution in allowing us to become an even more so sustainable brand. We aim to have this fully implemented by the end of 2020.
Our product formulas are and always will be Australian made, natural, vegan and cruelty-free and packaged in glass bottles to completely minimise the usage of plastic, guaranteeing we maintain a lighter footprint on our environment. We’re also in the process of transitioning the print on our packaging to use vegetable ink for a further environmental approach. We aim to also have this implemented by the end of 2020.
ACKNOWLEDGING OWNERSHIP OF THE LAND WE OPERATE ON
As a brand, we acknowledge and pay our respects to the Traditional Custodians of the land in which AVA SOCIETY operates. The traditional Aboriginal Groups of the Marrickville, Sydney region (where the AVA SOCIETY office is based) are the Cadigal Wangal clans – the Eora people. We pay our respects to their Elders, Past, Present and Emerging.
We will continue to be a brand who consistently recognises our privilege of being able to pick and choose elements of Australian nature. We are committed to honouring Indigenous communities and Aboriginal ownership of the land we operate on and draw inspiration from through product formulations and our packaging.
AVA SOCIETY is by no means perfect, however, we are proud of the guidelines and criteria that we have set in place in which everybody involved in our brand – whether that be current and future team members, influencers, stockists, suppliers, etc will be required to adhere to. We understand and acknowledge that we as a brand, as well as society continues to evolve, it becomes vital that we continually add to these guidelines and therefore we have scheduled in monthly catch-ups to review our commitments and to ensure we’re on track with where we aim to be heading as a brand. We’re excited about this direction and would love nothing more than for you to also join us on this journey.
Customer Reviews
Overall rating: 4.8 / 5 from 685 reviews.
I ordered a $250 bundle. Waited over a month for it to arrive. When it finally arrived, I was sentwone item. I made contact and was offered a store credit of $150. I was then promised my order. It still never arrived.bagain, eventually after many messages, I received what was supposed to be the rest of my order. It wasn't. I still never received the mask that I ordered. (The most expensive item!) They then stopped replying. I decided to use my store credit recently... Again, it's been over two weeks and hasn't been sent. I included the last few messages and you can see that they just stopped replying. It's a shame as I liked the product.
Have been waiting on an order since 26th July. Very poor customer service, no response received to several emails and Live chats.
Really poor customer service take your money and never send the product
I am currently reporting these “guys” (Claire) to the NSW department of FAIR TRADING for not only NOT DELIVERING GOODS, but also not REFUNDING! They/she/he (I have no idea of who the actual person is) promises the world but doesn’t deliver . Buyer be aware. Our contacts at NSW Fair Trading will make sure they don’t rip anyone else off. It’s hard core to be so dubious in a space where people like myself suffer from a difficult & exhausting condition, but to take advantage of that, is even more dubious and downright cruel .
Ordered June 10 and haven’t received it. Sent three emails and haven’t received a response. Terrible customer service.
Redness Repair Daily Treatment (Niacinamide 10% + Green Tea)
Silly me thinking how good could a cleanser really be. The Anti Redness Cream Cleanser is divine! So is the serum and moisturiser but I expected them to be. I didn't think the cleanser would be so lovely on the skin.
Magic in a bottle (all three of them) x
I am really happy with this bundle. It glides on the skin and I definitely feel like it's working. I went with the gentle option as my skin is quite reactive and have absolutely noticed a difference in how its calmed down my triggers and overall redness
Love this bundle! The cleanser gets every bit of makeup off. The serum leaves my skin dewy and hydrated. And the moisturiser i've noticed has really helped with fine lines and a more vibrant complexion. I couldn't recommend highly enough
Very happy with my experience overall. Product arrived super quickly and it's made my skin feels great. Customer service A+ too
Really nice products that feel lovely on the skin.. customer service is great too.
I have been using this bundle for three weeks so far. Have had no irritation which is great as my skin is really sensitive. I noticed my skin get less red about two and a half weeks in so am excited to see where this goes after a month or so of use
Great products that help my redness a lot and customer service is amazing. I accidentally didn't add a discount code into my order and they refunded me the difference on the spot.
It’s a really moisturising set of products and a great companion for rosacea skin. It’s not going to cure rosacea overnight but regardless you need a suitable skincare routine that’s consistent and includes ingredients that calm redness and inflammation so I’m happy. Trying the mask next
I've been using these products for four months now, and they have made not a lick of difference to skin redness. In general they are pleasant enough, although I really hate the moisturiser dipstick design. Once I've finished them I won't be buying more.
Love this! :-) The cleanser leaves your skin feeling fresh and soft. The serum is a standout for me. It is oil based which means your dry skin just laps it up. Definitely recommend to anyone suffering from redness, dry or dehydrated skin
These are great products. Not greasy, super hydrating and calming for my skin
Gorgeous trio of products that has really calmed down my skin
I wish I took before and after photos! This range has completely changed my skin in 3 weeks. I never leave reveiws but feel like these products deserve the shout out. My redness is dramatically reduced, big angry breakouts are almost non-existent and I dont feel embarrassed about the state of my skin. The live chat on the website has been amazing and they have answered all my questions on the spot. I was sceptical because I've been through so many products and brands in the past but I've finally found my products. 😊
My skin usually reacts to products super easily and becomes itchy. This bundle has left no reactions and is very lightweight so doesn't freak out my skin
Great products. My skin started being a little less red within a week but it did take nearly 4 weeks for me to see a significant reduction to my redness so that is why it's getting 4 stars not 5 as I was hoping it would clear up in 14 days. Having said that, a couple of extra weeks wait for me to feel more confident in my skin is fully worth it and I will buy again
I was a little cynical about a cream cleanser, I always felt they weren't 'strong' enough at giving a deep clean but trusted Claire from live chat who was lovely and explained to my why cream cleansers are great for redness and sensitive skin, and she wasn't wrong! A lovely cleanser that removes my makeup and cleanses my skin thoroughly
These products are really hydrating for my skin and I know it's for redness but I feel like it has helped with my crows feet which is a nice added bonus. Recommended to my sister too
Loving my cleanser and serum the most. The moisturiser is also really nice and absorbs well into my skin, but the cleanser and serum are huge standouts to me and I can see myself always using these
Onto my third set of the anti redness bundle and my skin is loving it. My skin has never felt more fresh and relaxed!
I am leaving a 3 star review as a last resort to being treated very poorly after my last order. I made my 5th order at the end of June. I received tracking information around a week later. No package arrived so about a week after that I checked the tracking- it said the label had been created but that was it. I reached out and asked if my package had been sent. I was informed it was waiting to be picked up by Australia Post. I checked again a few days later and was told they didn't know what was happening, so would send out a replacement package. I hadn't received any further information or tracking for this, so I checked in again and was told they had oversold and couldn't fulfil my order. I was told I had been refunded. This was not true... I had to put in a case with Afterpay, and then I got my money back. During this process I was also offered a $50 refund to my account (prior to my order being eventually cancelled) as well as a free face mask. I sent another email stating that I believe I had been lied to (I don't believe the original package was ever sent and I also was not refunded when I was told so) I have since been "ghosted". No further replies. I am beyond disappointed. I am giving 3 stars for the fact that the products are amazing and work for my skin. Otherwise I'd give zero stars. I can't believe that a repeat customer would be treated this way! Very disappointing 😞 I also had issues with my previous order, but was not lied to and eventually received my products. I didn't leave a bad review at the time, but this time, I feel other customers need to be made aware.
PRE-ORDER: Anti Redness Bundle (Shipping in 2 weeks)
Store owner replied: Hi Danielle, I’m truly sorry for the experience you’ve had. We’ve recently experienced a huge increase in sales from word of mouth, and while we’re so grateful for that support, it’s clear that in your case our systems and communication didn’t keep up. That’s on us, and I completely understand your disappointment. Also, regarding your concern about being lied to about the refund. I want you to know I feel awful that you were left with that impression. Our intention was always to process your refund, but by the time we went to do so, your Afterpay dispute had already been lodged. Once it came through, we accepted it straight away so the refund could be issued to you as quickly as possible. I also want to thank you for still recognising the quality of our products despite this experience. To make it right, I’d like to offer you $200 store credit so you can continue enjoying the products that work well for your skin, without any cost to you. I will have someone from our team reach out to you tomorrow via email to arrange this for you.
Super absorbing and has been a great help for my redness so far. I am much more confident to leave the house with no makeup on now. Thank you Ava Society
Beautiful products. The cleanser is divine, the moisturiser sits really well under makeup and my dry skin just soaks up the oil serum. Too early to say about my redness yet as I've only been using for a week but great start so far :)
I have been using for 2 years now - my skin has never looked better
Game changer! Really happy with how my skin is fairing since using. It does take a few weeks (at least for me) but I have absolutely noticed a reduction to my redness
I have only purchased the moisturiser and have been using it for 2 weeks now. I love it!! I have extremely dry skin and my rosacea was flaring bad 😞 this is the first moisturiser that makes my face actually feel like I've got it on and the redness has reduced some. I'll definitely be ordering the entire set when I can. Highly recommend this product.
I use this bundle twice a day (morning and night) and am loving the way my skin feels when I wake up the next morning. Great addition to my routine.
Thank-you. It has reduced my redness. It did take closer to a month for me to see results but my skin was in terrible shape to begin with. Will re-purchase
Unfortunately it did not reduce my redness. I have been using the product series for 2 months. It’s expensive considering I didn’t see any changes at all. The products smell and feel very nice but that’s about it. Might be good for some types of redness but not for everyone.
These products soak into the skin and leave me feeling nice and hydrated. I love the serum the most, and the cleanser and moisturiser make for great staples to my skincare routine
I have been using for 6 months now. Love!
The only new skincare I've tried in the last 12 months or so that hasn't broken my skin out. Great for sensitive skin
I really like the creamy texture of the cleanser and the oil texture of the serum. Moisturiser is nice too. Overall can't complain at all
very impressed with this set. The anti redness cleanser is a nice start to my routine and I LOVE the serum