FAQ
PRODUCT
Do you do samples?
Unfortunately we don’t do samples. We are in such high demand since our launch in September and can barely keep up with stock! Almost always at least one or two products are out of stock. Therefore every bit of product we can have made in time have to go to our full sized products but we do have
a full after sales support team. Each customer is assigned a skin specialist who will hold your hand through your skincare journey to ensure you get the absolute most out of our products
Do you test on animals?
Never. We are 100% vegan and cruelty free. We love our animals and find it unnecessary and absurd that this is even a question that needs to be asked.
Are your products Vegan?
Yes, absolutely. Our products are made from 100% vegan ingredients and always will be.
What is the self-life of your products?
All product has a shelf life of 6 months after opening. Store all your products in a cool and dry place.
Are your products recyclable?
Yes, they are. It's one of the main reasons why we choose glass for our bottles. But it's up to each of us to properly clean our bottles for processing; excess waste and residue in your glass can lead to the landfill. Clean with hot water and sort properly.
Are your products safe to use during pregnancy?
All products with the exception of our All Restoring Antioxidant Moisturiser (as this contains Vitamin A) is deemed pregnancy safe. However we still do recommend you consult with your doctor prior to use. We provide our full ingredient list on each individual product listing.
ORDERS & SHIPPING
How long will my order take to arrive?
All orders are dispatched 12pm AEST daily (Excluding weekends and NSW public holidays)
Australia - All Australian orders receive free express shipping and takes 1 -2 days* to be delivered.
New Zealand - Express: 3 days
United States & Canada - Standard : 7 Days & Express: 5 days
United Kingdom - Standard : 7 Days & Express: 5 days
How do I track my order?
Once you order has been dispatched, you will receive an email with your tracking information that you can then track your order through.
If you don’t receive a shipping confirmation from us within 24-48 hours of order placement, contact us on hello@avasociety.com.au
What if I have an issue with my order?
If your order is missing a product, contains a damaged item, or other concern, please email us at hello@avasociety.com.au or use our contact us page. To expedite your request, please have your order confirmation number in the subject title and attach any photos you may have of the issue.
Can I change the address on my order?
If you need to change or update the address on your order that has not been shipped yet, please email hello@avasociety.com.au with the correct address.
Can I change my order once it’s placed?
Please email us at hello@avasociety.com.au and we will try our best to accommodate your needs but if the order has already been dispatched we are unable to make any changes.
Can I cancel my order?
Unfortunately, once an order has been placed, we are unable to cancel the order.
Can I return or exchange any of my product?
Due to the nature of the product we are unable to accept any returns or exchanges.
If in the unlikely event you aren't completely loving your products, whilst we aren't able to refund, we would love for you to get in touch with us at hello@avasociety.com.au and let us know how you're finding the products. We would then be more than happy to ship other products within our range out to you completely free to ensure we find the best solution and routine for your particular skin.
Do we ship internationally?
Yes, We ship worldwide
Where are you based?
Our head office is at 24/168-180 Victoria Road, Marrickville NSW 2204.
Our head office is at 24/168-180 Victoria Road, Marrickville NSW 2204.